How to Report Missed Trash/Recycling
If your recycling was set out curbside on your proper collection day but was not collected, please take the following steps:
- Call the Middlesex County Improvement Authority recycling hotline at 1-800-488-6242 after 4 p.m. on your collection day and leave your name, full street address (including that you are calling from New Brunswick) and your phone number. Let the County know how many bins of recycling and bundles of cardboard you have. If you are a corner property, please tell them the name of the side street your recyclable materials are on. The contractor typically retrieves any missed recycling within 24 hours of receiving notification from the County or Municipal recycling offices.
- Leave your recycling at the curb overnight and throughout the next day.
- If you are calling the day after your regularly scheduled collection day, you can call New Brunswick’s Recycling Office at (732) 745-5059 between the hours of 8 a.m. – 4 p.m. Monday-Friday. (Please call no later than the next day to report missed pickups).
- You can also call (732) 745-5059 so the Recycling Office can alert the Inspections Department that the contractor is being asked to return to your location to collect properly set out recycling.
All bottles, cans and paper should be placed loose in a City/MCIA recycling bin. If using a different container as a recycling bin, please make sure there is no lid so the driver can see it is recyclable material and make sure the container is no larger than 32 gallons and no heavier than 50 lbs.
Small flat pieces of cardboard can be included in the recycling bin if it fits completely inside the bin. Large cardboard boxes must be flattened and bundled no larger than 4’x4’x1’ and tied with string.
If your recycling was not picked up and a red rejection sticker was placed on it, it was left because it was improperly placed out or contaminated with non-recyclable items. Please review the red sticker for the cause of rejection and pull your recycling back in. You must sort out unacceptable items and place loose recycling in a proper recycling receptacle for the next regularly scheduled collection day.